Beating domain name registration companies at their own game
I could write pages and pages of stuff about "difficult" domain name registration companies, but I won't today, because I'm far too busy.
But I do have a smile on my face, because one of the most awkward companies to deal with when it comes to transferring domain names away from them, UK2.NET, has just been side-stepped thus avoiding considerable delays and their 'sour grapes' transfer fees.
How? By using Nominet to change the IPSTag without involving UK2.NET at all. OK, it cost £15.00 + VAT, but it meant the domain got transferred to our management system in a few days as opposed to the few weeks my client had spent being totally ignored by UK2.NET.
I call that a result.
When I have more time I'll return to the subject of UK2.NET as they are such a wonderful example of what can go wrong when you deal with a 'cheap' company that actually turns out expensive to deal with.
posted by Richard Williams at 6/01/2005 02:49:00 pm
3 Comments:
Hi Richard
Good move using nominet to sidestep the domain management process for .co.uk domains.
In the case of the hosting company concerned, your readers might like to know that they use joker.com as their registrar for TLDs. Going direct to joker also eases the pain of domain transfer & they are a "breeze" to deal with. They don't make a transfer charge either, unlike Nominet.
John Kirk
www.johnkirk.net
Tis True, John, but using Nominet should be a last resort where the domain registration agent is proving unco-operative.
Perhaps I might share one of my own experiences?
I am trying to renew a domain name which we originally purchased through CIX, who were taken over by Pipex a couple of years ago.
I wanted to add the domain name to our account at 123-reg. Unfortunately although CIX and 123-reg are apparently all part of Pipex, I have not had a lot of luck in transferring the name over from a CIX tag to a 123-reg tag.
According to the Pipex website at http://www.pipex.net/products/domains/ I needed to call 0900 22 11 123, which cost me 50p a minute to be told I needed to telephone Pipex at 0845 077 2537 who, in turn, told me that Webfusion now handled all Pipex domain name issues and I should telephone 0115 917 0000, selecting option 3 from the menu. There I spoke to an equally obliging gentleman who told me that domain names with a CIX tag are dealt with by the people on 0870 909 8181, yet when I called this last number the person there said they did not deal with CIX domain names and suggested I email domainrequests@pipex.net, which I duly did, setting out the difficulties I was experiencing and asking for help.
I received a prompt response, for which I was very grateful. However the response read:
"The good news is: I am the person who does the transfers of domains
"The bad news is: I can't do transfer unless I have a filled in Domain Name transfer form in front of me.
"Please can you email customer-relations@pipex.net for a form and return it to them? they'll then forward it to me and I'll get it processed asap."
[*FX* sound of hair being torn out]
Aghh!!!
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